Welcome to The Seventh Agency("The Seventh Agency", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your access to and use of our website, digital platforms, products, and services.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our website or services.

1. About The Seventh Agency

The Seventh Agency is a digital growth agency specializing in strategy, branding, performance marketing, creative production, web experiences, SEO, AI solutions, automation, analytics, and digital transformation services.

These Terms apply to:

• Our website
• Client portal
• Marketing services
• Consulting services
• Creative services
• Digital products
• AI-powered solutions
• Reports and documentation
• Any future services offered by The Seventh Agency

2. Acceptance of Terms

By using our website or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms, our Privacy Policy, and any additional agreements applicable to specific services.

We reserve the right to update these Terms at any time. Continued use of our website or services following any updates constitutes acceptance of the revised Terms.

3. Eligibility

You must be at least 18 years of age and legally authorized to enter into binding agreements to use our services.

If you are acting on behalf of a company or organization, you confirm that you have the authority to bind that entity to these Terms.

4. Scope of Services

The Seventh Agency provides professional digital marketing and consulting services including, but not limited to:

• Digital Strategy
• Brand Development
• Performance Marketing
• Search Engine Optimization (SEO)
• Content Marketing
• Social Media Marketing
• Mobile User Acquisition
• Creative Design
• Video Production
• Website Design & Development
• UI/UX Design
• AI Consulting
• Marketing Automation
• Analytics & Reporting
• Conversion Rate Optimization
• Growth Consulting

Specific deliverables, timelines, pricing, and project scope will be defined within individual client agreements or proposals.

5. Client Responsibilities

To ensure successful project delivery, clients agree to:

• Provide accurate information.
• Supply required content, assets, and approvals on time.
• Maintain access to necessary advertising accounts and digital platforms.
• Review deliverables within agreed timelines.
• Communicate changes promptly.

Project delays caused by incomplete information or delayed approvals may affect timelines and delivery schedules.

6. Fees & Payment

Payment terms are outlined in each proposal or service agreement.

Unless otherwise agreed:

• Invoices are payable within the specified payment period.
• Late payments may incur additional charges where permitted by law.
• Ongoing retainers are billed according to the agreed schedule.
• Project work may pause until outstanding invoices are settled.

All fees are exclusive of applicable taxes unless stated otherwise.

7. Refund Policy

Due to the nature of professional digital services:

• Payments made for completed work are non-refundable.
• Deposits and advance payments are non-refundable unless otherwise agreed in writing.
• Marketing spend paid directly to advertising platforms is non-refundable.

Refund requests, where applicable, will be reviewed on a case-by-case basis.

8. Intellectual Property

Unless otherwise agreed in writing:

The Seventh Agency retains ownership of:

• Internal methodologies
• Marketing frameworks
• Software
• AI systems
• Templates
• Processes
• Source files
• Proprietary technology

Upon full payment, clients receive ownership or usage rights to final approved deliverables as specified within the project agreement.

Third-party software, fonts, plugins, stock assets, or licensed materials remain subject to their respective licenses.

9. Client Content

Clients retain ownership of all content, trademarks, logos, and intellectual property provided to The Seventh Agency.

By providing such materials, clients grant us a limited license to use them solely for delivering the agreed services.

Clients warrant that they have the legal rights to all submitted materials.

10. Confidentiality

Both parties agree to maintain the confidentiality of proprietary, financial, technical, and business information shared during the course of the engagement.

Confidential information will not be disclosed to third parties unless:

• Required by law
• Necessary to perform contracted services
• Authorized in writing by the owning party

11. Third-Party Platforms

Many of our services rely on third-party platforms including:

• Google
• Meta
• LinkedIn
• TikTok
• Microsoft
• Shopify
• WordPress
• Cloud providers
• Analytics platforms
• Advertising networks

The Seventh Agency is not responsible for outages, policy changes, account suspensions, algorithm updates, or service interruptions caused by third-party providers.

12. Performance Disclaimer

While we apply industry best practices, strategic planning, AI-driven optimization, and data analysis, we cannot guarantee:

• Search engine rankings
• Revenue increases
• Lead volume
• Advertising approval
• Campaign profitability
• Conversion rates
• Social media growth
• Organic traffic levels

Marketing outcomes depend on numerous external factors including competition, consumer behavior, market conditions, advertising policies, and platform algorithms.

13. Website Usage

You agree not to:

• Attempt unauthorized access to our systems.
• Interfere with website functionality.
• Upload malicious software.
• Copy or redistribute website content without permission.
• Use automated systems to scrape or harvest website data.
• Misrepresent your identity.

Violation of these terms may result in restricted access and legal action where appropriate.

14. Limitation of Liability

To the fullest extent permitted by law, The Seventh Agency shall not be liable for:

• Lost profits
• Lost revenue
• Business interruption
• Data loss
• Indirect damages
• Consequential damages
• Special damages

Our maximum liability shall not exceed the total fees paid by the client for the specific services giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless The Seventh Agency, its directors, employees, contractors, and affiliates against claims, liabilities, damages, costs, and expenses arising from:

• Breach of these Terms
• Client-provided content
• Intellectual property infringement by client materials
• Misuse of our services
• Violation of applicable laws

16. Project Suspension & Termination

Either party may terminate a project according to the applicable service agreement.

The Seventh Agency reserves the right to suspend or terminate services if:

• Payments remain overdue.
• Clients engage in unlawful activities.
• Clients breach these Terms.
• Continued engagement creates legal or reputational risk.

Upon termination, outstanding payments remain immediately payable.

17. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

By using our services, you consent to the collection and processing of information as described in that policy.

18. Force Majeure

Neither party shall be liable for delays or failure to perform obligations caused by events beyond reasonable control, including natural disasters, cyberattacks, government actions, labor disputes, pandemics, internet outages, or other force majeure events.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, without regard to its conflict of law principles.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India, unless otherwise agreed in writing.

20. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our services, legal obligations, or business operations.

The latest version will always be published on this page with an updated "Last Updated" date.

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.